Customer Help

If you have questions about this privacy statement or the information practices of FHL, please contact

Q: Do you offer discounts for High Line Members?

Members contributing $75 or more receive 10% off the High Line merchandise in the web shop and can also take advantage of our High Line Membership Discount Program. See the full list of neighborhood stores and restaurants that offer discounts to members.

Q: Do you have a shop I can visit while I'm at the High Line?

Through November 1, you can visit the High Line Shop at three locations in the park. The locations on the High Line at Gansevoort Street and on the High Line at West 16th Street are open daily from 9:30 AM to 6:00 PM. The location on the High Line at West 30th Street is open daily from 11:00 AM to 6:00 PM.

Visit us to enjoy in-store only merchandise and to become a High Line member.

Q: How much is shipping?

We charge a flat rate of $7.95 per order.

Q: When will my order arrive?

Standard shipping arrives in 5-7 business days; and express shipping, ordered by 11 am, arrives in two business days.

Q: Can I get a tracking number for my online purchase?

Friends of the High Line will provide all UPS orders with tracking number via the email address used during purchase. The tracking number will be sent with a confirmation of shipment. Unfortunately, the United States Postal Service does not offer tracking service or delivery confirmation for international shipping or Post Office boxes.

Q: Does the High Line Shop ship internationally?

Yes. Additional charges will apply and shipping is based on weight and will automatically calculate as you check out. Please be advised that delivery times are dependent on country customs and the United States Postal Service does not offer tracking services for international shipping.

Q: Does the High Line Shop ship to Post Office boxes?

UPS unfortunately does not ship to Post Office boxes. All orders shipped via UPS must be shipped to a street address. However, if you need an order shipped to a Post Office box, your order will ship via United States Postal Service.

Thank you for supporting the High Line. We hope you love your order!

When your order arrives be sure to inspect the condition of your items upon delivery. If any items from your order arrived damaged or if there is a mistake with your order please contact Friends of the High Line so we may assist you. Call us at 212-206-9922 x 3306 or e-mail

You may return merchandise within 30 days for an exchange or refund in the form of original payment. Shipping and handling fees are non-refundable. Any items that you wish to return or exchange must arrive in original condition. Please note that any lost return/exchange shipments are the responsibility of the sender, and we recommend that you insure your shipment.

To help us process your return in a timely manner, please include a copy of the receipt that you received via e-mail or the packing slip from your order.

Please send returns to:

Friends of the High Line
Attn: High Line Shop
The Diller – von Furstenberg Building
820 Washington Street
New York, NY 10014


The High Line Shop offers a curated selection of books, objects, apparel, accessories, art, and gifts for all ages. Many items are created exclusively for the High Line by celebrated members of New York's vibrant fashion, art and design communities. Others—such as our garden tools and accessories—are carefully selected by our own in-house experts. Like the High Line, the retail program aims to inspire new ways of thinking about city, parks, public space, preservation, and community.

Friends of the High Line provides virtually all of the High Line's annual operating budget. Every purchase plays a vital role in maintaining the High Line as an extraordinary public space.